3 Days Replacement Guarantee
All the user purchases on ShouryaaOnline.Com (SOC) are covered under this scheme. Replacements are available for users who receive a Damaged Product or a Product in Non-Working condition. Users can claim for a replacement within 3 days of delivery of the product. Users can also claim for a replacement in case they have received a wrong product. Users can claim replacement in case there is a Software failure in the product and cannot be resolved remotely by the technical team.
Replacement claim in all the above scenarios should be reported SOC support team (firstname.lastname@example.org) immediately or within 3 Days upon receiving the product. Upon receiving a request for replacement, SOC Support team will investigate the case and will ask for necessary details from the user. User should furnish all the necessary details needed by SOC Support team. Any kind of exchange of products is not allowed for AS Foundation.
All the replacement requests should be made in a particular format mentioned in the Replacement Format below.
Once the replacement claim is approved, a user has to ship the received damaged product back to the address given to him/her by SOC Support Team within 3 days after the replacement claim is approved. All the products shipped back by the users should be in original condition and without any kind further damage. After shipping the damaged product user has to furnish the tracking code to the SOC support team within 3 days. In some cases a reverse pick up/shipment of the damaged product can also be provided by SOC support team. SOC support team will process a fresh request of product replacement once the damaged product/s is delivered on the desired location.
SOC team reserves all the rights to accept or reject a replacement claim made by the user and to replace a product with new/ fresh /genuine product. All the products listed on shouryaaonline.com are non-cancellable products. Replacements can claimed for tangible products like CD/DVD/USB/Pen Drives/Tablets/SD Cards/Study/Printed Material.
In case of online login ids or activation a user can claim for replacement only in the case where a Wrong/Nonfunctional product is being delivered to the user or the user has not received the appropriate details within 48 hours of the purchase. Please understand that we cannot process the replacement requests in certain cases mentioned below:- Damages due to misuse of Tangible Products- Accidental damage due to malfunctioning of Tangible Products- Any Tangible Product that is returned without all original packaging and accessories, including the box.- Products purchased under special offers.- Products purchased using Cardless EMI option or Buy Now Pay Later facility.
SOC support team Contact Details: Email: email@example.com Phone: +91-9619614402